Responsible Gambling

A few answers can reveal a pattern

Consider these questions honestly.

• Does gambling distract you from work or school?
• Do you spend long periods gambling alone or use it to escape boredom?
• Have family or friends criticized your gambling?
• Have you lost interest in people or activities that mattered to you?
• Have you hidden how much time or money you spend, or borrowed or stolen to gamble or pay gambling debts?
• Do you keep playing until your money is gone or try to recover a loss straight away?
• Do gambling losses leave you desperate, depressed or thinking about suicide?

If most answers are yes, gambling may be causing a problem. Independent support organizations can help you discuss what is happening.

Pay attention to other changes as well. Gambling may be taking too much space if you become reluctant to use money for anything else, or if arguments, frustration or disappointment create an urge to play. Feeling lost when funds run out is another reason to stop and seek support. The same applies when your gambling affects someone close to you.

Play stays separate from income

Treat gambling as leisure, never as a way to earn money. Use only spare funds that you can afford to lose, and keep track of both the time and money you spend.

A loss does not need to be recovered immediately. Do not chase it. Stepping away protects the boundary between entertainment and financial pressure.

Keep checking whether play still feels like relaxation. Time spent and money used can both show when that has changed, even before the consequences become obvious.

A break begins with an e-mail

If you need time away, contact [email protected] and ask for self-exclusion. Your account is then closed as soon as practicable.

Tell us about any other accounts you hold with us and do not open new ones. We will make reasonable efforts to prevent another account from being created, but you remain responsible for ensuring that you do not open one. We are not responsible for potential losses on other accounts.

Underage play is prohibited

Registration by anyone under 18 is prohibited. We verify customer ages, and winnings obtained by an underage player are cancelled.

Parents and other adults can use filtering software such as Net Nanny to limit children's access to gambling content. This is especially relevant when a computer is shared with family members or friends who are not allowed to register and bet.

Independent help is available

GamCare provides information, advice and practical help with the social effects of gambling.

Gamblers Anonymous is a fellowship whose members work on their own gambling problems and help other compulsive gamblers.

Gambling Therapy offers support and counselling to people affected by gambling.