Sign Up

Rabona Casino Terms

Your money follows set rules

We set the minimum and maximum amounts you can deposit. Any card or other payment method used to add funds must belong to you.

Deposits are generally not refundable. We may consider an exception for a technical or payment problem, but you must ask support within 24 hours of the transaction. Once you have bet with the deposit or with the bonus that came with it, a refund is no longer possible. If we request identity, address or payment ownership documents for a refund or reversal and you do not provide them within 30 days, the refund will not be made, your account will be closed and you forfeit all funds in it.

Where possible, a withdrawal goes back through the method used for the deposit. We may instead use another payment system. Deposited funds must be wagered at least 1x before withdrawal. If your bets total less than the deposit, all winnings can be cancelled and we may keep a commission of 10% of the last deposit, but not less than 0.75 CAD. The commission is 15% when the account was funded by bank card or bank transfer.

We may decline a withdrawal if you have not wagered at least 30 CAD during the same calendar month. You can have no more than 3 pending withdrawals. Once all conditions and checks are complete, our financial department works through a request within 3 business days. Your activity over the 90 calendar days before the request determines your VIP level and its limits. These limits may vary by location.

Sports bets carry their own limits

Maximum bet limits vary by sport and game, and a multi-bet or system bet can contain no more than 30 selections. Each free bet is staked whole on one single or multiple bet within 3 days, otherwise it expires with any winnings from it, and a winning free bet pays out the winnings without the stake. Those winnings must be wagered 3x at odds of 1.5 or higher, while no more than 3x the value of a no-deposit sports bonus or free bet can be withdrawn. Sports bonus wagering must be completed within 30 days or the bonus will be cancelled.

Bonus conditions stay attached

Only one bonus is allowed per person, family, household address, phone number, computer and IP address. A promotion's specific terms prevail if they differ from these general terms. Your real-money balance is wagered before your bonus balance.

Casino bonus wagering must be completed within 10 days and sports bonus wagering within 30 days. After the relevant period, the bonus and its winnings are voided. If you request a withdrawal before completing the wagering requirement, your bonus balance and all winnings from it are voided.

Unless a promotion says otherwise, a no-deposit casino bonus is wagered 40x and no more than 5x the bonus can be withdrawn. A deposit casino bonus is wagered 35x on the deposit plus bonus, with no more than 10x the bonus withdrawable. Winnings from no-deposit free spins are capped at 120 CAD and carry a 40x wagering requirement.

Game categories contribute differently. Most slots and scratch cards contribute 100%, live games, video poker and Plinko contribute 10%, and table and card games contribute 0%, while jackpot slots, Slingo and bingo cannot be played with bonus funds. Some special games contribute 50% or 10%, excluded games contribute 0%, and prohibited games cannot be played while a bonus is active.

Promotion abuse includes minimum-risk play, moving from low-contribution games to high-contribution games after a large win, changing from high-risk to low-risk bets after a large win, two-tier betting, delaying a round or feature to preserve value, and exploiting software, bugs or failures. Such abuse can lead us to void promotions, void and confiscate resulting winnings, and exclude you from future promotions.

Coins unlock defined rewards

You earn Coins for every 15 CAD wagered on casino games, receive 5% of each deposit as Coins, and can also earn them through top finishes in our in-house tournaments, weekly challenges and one-time challenges.

Shop bonus money works only in our Casino section. You have 10 days to meet its wagering requirement, and no more than 5x the original bonus can be released. Shop free spins must be activated in your profile and played within 7 days of purchase. Their winnings become a bonus that must be wagered 40x within 10 days. No more than 75 CAD is released and anything above that is voided.

Shop free bets work only in the Sports section. Activate one within 24 hours, stake its full value once, and any winnings move to your real balance after the stake is deducted. Those winnings must be wagered 3x at odds of at least 2.10 per selection within 30 days.

Weekly and one-time challenges contribute to the rewards programme. Each card collection represents a team of 11 cards. No-deposit collection rewards have release limits of 120 CAD for free spins and 5x the bonus amount for bonus money and free bets. A cash prize from a cup must be wagered 1x on sports or casino games before withdrawal.

The Wheel of Fortune awards one spin for every 150 CAD wagered on eligible casino games. You can earn no more than 3 spins in a day and hold no more than 10, and wagering with bonus funds does not count. Winnings from wheel free spins and wheel bonus money carry 40x wagering. Wheel bonus money must be used within 7 days and no more than 5x its original amount is paid out.

Eligibility starts with your location

You must be at least 18 and have reached the legal gambling age that applies to you. It is your responsibility to check that online gambling is legal where you live. Residents of excluded countries cannot open an account or add funds, and some further countries are excluded from promotions.

Game studios can also limit access by country. NetEnt games and a small number of individual slots are not available in Canada.

Your account remains personal

Register in your own correct name and keep your details current. Only one account is permitted per person, household or address, phone number or e-mail address, and IP address. Duplicate accounts are closed, their promotions cancelled and their winnings voided.

Keep your login details private and never use another person's credentials. You must not sell, transfer, buy or acquire an account. Transfers of funds between players are prohibited.

We may ask for ID, proof of address, proof that you own a payment method, transaction records or information about the source of funds. You must provide requested material within 30 days. We may withhold payments or suspend your account while it is missing, and the account may be permanently closed if the deadline is missed. Checks are usually completed within 10 days after a full response, though complex cases may require more time or further checks. Verification may include a phone call or face verification.

An ordinary closure request must be sent by e-mail. You can close the account only when it has no balance and no pending withdrawal. If you ask to close it with a positive balance or a pending withdrawal, all funds are voided.

An account becomes inactive after 180 days without a login. We may then charge an administration fee of 8 CAD each month and may change that fee. If the remaining balance is less than 8 CAD, it is taken in full. No further fee applies after the balance reaches zero.

You are responsible for taxes and other charges connected with your winnings.

The English terms control

The English version prevails if a translation differs. Continuing to use our website means you accept the terms.

Complaints begin with support

Contact support by e-mail first. If the initial answer does not resolve a complaint about a gambling transaction, send a detailed written complaint to [email protected] from your registered e-mail address. Include your username, the full name registered on the account, the reason in the subject line, a clear summary, and the relevant dates and times.

We will tell you the outcome within 10 days after receiving the complaint. An unusually complex case may take longer when the investigation requires more time.

Sign Up